Legal and financial actions can be either reversed, checked or confirmed

Actions can be either reversible, checked or confirmed where legal commitments or financial transactions for users occur that modify or delete user-controllable data

Design Notes

Ensure legal and financial actions can be either reversed, checked or confirmed

When data is submitted leading to a legal commitment, financial transaction, or an update to personal data, provide the user with a chance to: review, correct, and confirm the information they have entered. This could be presented as an alert in a modal window or as an additional step in series of forms.

The interface design should help users understand the importance and impact of these checks in the context of completing a goal.

Common mistakes

An eCommerce or other transactional journey which doesn't display sales information so the user can confirm details or make changes.

Developer Notes

Reliant on design influence.

Testing Notes

Ensure that:

1. When filling in personal information or financial details, a user is able to check this information before submitting.
2. The user may reverse decisions/actions within a reasonable time frame

Impact range: Medium

Test type: Manual

WCAG Reference: Understanding Success Criterion 3.3.4 Error Prevention (Legal, Financial, Data)