Communication Manager (vCurrent)

Provides a digital communications capability by extracting Crystal Report data from NBSS and generating messages to be sent to NHS Notify, which sends out the appropriate form of communication

Service Core Service

Overview

The Communication Manager service is responsible for managing all communication activities within the screening program. It handles the delivery of notifications, reminders, and other communications to participants and healthcare providers through various channels.

Responsibilities

  1. Communication Management

    • Process communication requests
    • Manage communication templates
    • Handle communication delivery
    • Track communication status

  2. Channel Management

    • Support multiple communication channels
    • Manage channel preferences
    • Handle channel failures
    • Optimize channel selection

  3. Integration

    • Connect with external services
    • Manage communication data
    • Handle communication errors
    • Support communication analytics

Business Rules

  1. Communications must respect participant preferences
  2. All communications must be logged
  3. Failed communications must be retried
  4. Templates must be version controlled
  5. Communication history must be maintained