About the National Proxy Service

The National Proxy Service (NPS) enables a trusted person, a proxy, to act on behalf of a patient online, to help them with their health and care.

Safe and appropriate proxy access improves patient care and extends the benefits of GP online services (NHS England) to those who are unable to use them themselves.

Proxies can use the NHS App, or GP systems, to complete tasks for patients such as ordering repeat prescriptions, booking appointments or checking test results.

Patients or their proxies can apply using the Proxy application service (PAS), by choosing Manage health services for others in the NHS App, and selecting either Apply to access services for someone else or Give someone you trust access to your services.

The Validated relationship service API (VRS API) helps verify identity and relationship information across IT systems.

You can read more about the service and it's current development roadmap here.

Who we are delivering this service for

Our service serves three core user groups:

• Proxies: people seeking to support someone with their care.
• Patients: people who need support with their care, either due to a lack of capacity or simply because they want someone else to help them with their care.
• Care professionals: Registered professionals responsible for providing patient care. This also includes people supporting registered professionals, e.g., healthcare assistants.

Our service will be provided to users by:

• Service providers: Patient and clinician-facing services that rely on our capabilities to deliver experiences to proxies, patients, and care professionals.